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NHL Shop Com - Extremely poor customer service

Received the wrong item for Christmas gift. Called NHLshop.com Customer Service to have correct item shipped. Was told I would receive the correct item by December 21st in time for Christmas. Correct item was not expedited and now won't arrive until after the new year. Called Customer Service again - put on hold 4 times for more than 45 minutes. Would not contact shipping company to change delivery, nor would they place new order to be expedited. Only offered a small discount that anyone would get by placing new order online. TERRIBLE CUSTOMER SERVICE EVEN AFTER THEY MESSED UP ORIGINAL ORDER.
1.0
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#1431058
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